The truck reaching the correct address is not the same as the furniture reaching the receiving floor. A delivery booked without a clear unloading arrangement can stop at the vehicle, even when the furniture would fit through the building entrance.
Describe the actual stopping and unloading point
Provide the access address, permitted vehicle approach, receiving hours and any appointment requirement. Identify whether there is a loading dock, suitable unloading equipment or a need to request a vehicle-mounted liftgate. The site team and carrier should confirm the arrangement, not infer it from the building’s postal address.
FedEx’s freight packing guidance notes that a liftgate can be requested where no dock is available and that its size and weight limits matter. Confirm the limits of the service actually being booked; a liftgate is not an unrestricted solution for every furniture load.
Check the completed package against the equipment
The 160 × 80 cm trapezoid-base table provides a product reference, not the footprint or gross mass of its shipment. The carrier needs the packed unit, including any pallet and protection.
| Information | Why it matters |
|---|---|
| Packed dimensions and gross weight | Equipment must accommodate the actual transport unit |
| Dock or liftgate arrangement | Defines how goods move from vehicle to receiving level |
| Ground and approach conditions | Carrier and site team assess equipment access |
| Receiving staff and appointment | Someone must be available for the agreed handover |
| After-unloading scope | Names who moves the goods onward and removes packaging |
Do not assume manual lifting will solve an equipment mismatch. Ask competent handling personnel to determine the method; this guide does not specify crew size or a lifting procedure.
Separate unloading from movement inside the building
Clarify where the carrier’s agreed service ends and the site team’s work begins. Ground-level unloading, inside delivery, room placement, assembly and removal of packaging are different tasks. Ask which are included in the actual offer rather than relying on the word delivery.
The building-route review starts with doorways, lifts and turns after the receiving point. It does not replace agreement on how the goods leave the truck.
Reconfirm changes before the vehicle is dispatched
A blocked dock, a different vehicle or a larger packed unit changes the unloading question. Give the relevant party the revised information and obtain confirmation before dispatch. Do not assume additional handling is included or improvise a site instruction that the carrier has not accepted.
For a furniture delivery enquiry, send the item schedule and receiving details together. The resulting confirmation should identify a usable handover point, not merely repeat the delivery address.